This policy applies to all training sessions booked through the Boop platform.

For Dog Owners

Cancelling a Session

You may cancel a booked session through the Boop app at any time. We ask that you provide as much notice as possible out of respect for your trainer’s time.

• Cancellations made 24+ hours before the session — no issue. Please notify your trainer through the app so they can open the slot for others.

• Cancellations made less than 24 hours before the session — considered a late cancellation. Trainers may apply their own late cancellation fee at their discretion. Boop does not enforce fees on behalf of trainers, but repeated last-minute cancellations may affect your account standing.

• No-shows (not showing up without any notice) — trainers may mark the session as a no-show. Repeated no-shows may result in account suspension.

Rescheduling a Session

You may request a reschedule through the app. Reschedule requests are subject to trainer approval. A reschedule request does not automatically cancel your existing session — it remains active until the trainer confirms the new time or you cancel directly.

For Trainers

Cancelling a Session

We understand that emergencies happen. If you need to cancel a session:

• Cancel as early as possible through the app so the dog owner is notified immediately

• Repeated trainer-initiated cancellations may result in lower search visibility and, in cases of pattern behavior, account review

Setting Your Own Cancellation Policy

Trainers are encouraged to clearly state their personal cancellation policy (notice period, late fees, etc.) in their profile bio. Boop supports whatever policy you set — we just ask that it be communicated clearly to clients before booking.

Payments and Refunds

At this time, Boop does not process payments between dog owners and trainers. All payment arrangements are made directly between the two parties. Any refund or fee disputes related to a cancelled session must be resolved directly between the dog owner and trainer. Boop is not a party to those arrangements and cannot issue or enforce refunds.

Note: This section will be updated when in-app payments are enabled.

Session Status Reference

• Pending — Booked, awaiting confirmation

• Upcoming — Confirmed and scheduled

• Cancelled — Cancelled by either party

• Complete — Session has taken place

• Reschedule Requested — One party has requested a new time

Contact

If you have a dispute you cannot resolve with the other party, or if you believe a cancellation was made in bad faith, contact us at:

Boop Support
Email: josh@boop.app

We review all reports and respond within 3 business days.